When will the film be released?
It’s still unknown exactly where and how the film will be released. However, we are working on it! They best way to stay up-to-date is by subscribing to our newsletter at www.puppetcore.com.
Last updated: November 08, 2020 15:25
When will I get my Blu-Ray or DVD?
The discs are going to take awhile. We still have to create all the special features, author the discs, ship etc. There is also still quite a bit of work to do on the film including the final sound mix. So, while the film itself is 98% done the discs are barely started. We will post updates here as we move forward. Thanks for your patience.
Last updated: November 12, 2020 10:24
Why can't I buy a Blu-Ray or DVD?
Because we are not sure when we’ll be able to deliver discs, we are not offering them for sale right now. We don’t want to make any more promises that may be hard to keep! Again, we’re sorry for the delay!
Last updated: November 12, 2020 10:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.